Frequently Asked Questions

Frequently Asked Questions

How long will it take to receive my custom tile order?

You should receive your tile order within 10 days after placing your order. Allow longer delivery times for orders shipped to the east coast.  If you need your order expedited, don't hesitate to ask.

Can I resize any of the tile murals pictured on your site?
Yes, we can resize any of the tile murals pictured on our site. Each installation is unique and we can resize any of our tile murals to fit your dimensions. Whether you need a larger or smaller tile mural, we can help.

Can I create a tile mural from my own photographs?
Yes, we can reproduce your photos onto tile murals! We will also scan your photos for you, just ask.

What process is used to reproduce artwork and photographs onto tiles?
Our process involves using heat and pressure to apply a 6 part dye onto a specially coated tile. As it cools and hardens, the dye is permanently absorbed into the tile. The dye will never wash or rub off.

Are tiles ideal for outdoor environments?
Our regular ceramic and marble tiles are recommended for indoor environments or in shaded outdoor areas. When exposed to high levels of UV light, colors may lose vibrancy over time.

How long will it take to receive my custom tile order?
You should receive your tile order within 10 days after placing your order. Allow longer delivery times for orders shipped to the east coast.
 


Installing Tiles:

Grout: Sand-free grout should be used when installing tiles. Use a grout float with a rubber face to spread grout over tiles.

Sealers: Seal the grout lines with a penetrating sealer such as TileLab 4Care Penetrating Sealer, Grout & Tile Sealer by Custom Building Products available at most hardware stores. Avoid using sealers with high gloss or a built-in finish.

For tumbled marble tiles, you would apply the sealer to tile surface and grout lines to avoid water damage.
 


Caring For Tiles:

Cleaning

We recommend cleaning your tiles with a non-abrasive household cleaner.